Terms and conditions

Terms

Orders are payable before shipment unless the customer has a special agreement.

 

Price

All prices on this website are in Canadian dollars. Quantity prices can be provided on request.

 

Minimum order amount

There is no minimum order amount.

 

Shipping

Transportation costs are at the customer's expense from our plant in St-Hyacinthe. The fees displayed on the site are estimates that are mostly correct, but some changes may be made after the order has been sent. In case of problems, please contact kEncEmailjogpAsbodidvojdpmf/dpn or (450) 799 5170.

 

Shipping time

Our orders are normally shipped within 3 business days.

 

Exportation

Unfortunately, we do not yet sell outside Canada. Any request to create an account from outside the country will automatically be refused.

 

Incomplete order

As soon as the material is available, we will contact you for your instructions on this subject. However, incomplete orders are very rare.

 

Special order

A 25% deposit is required for special orders. The balance of the payment will be made before delivery. However, we recommend that you call (450) 799-5170 to be sure of your special order specifications.

 

Damage

All our orders are inspected before leaving Ranch Cunicole. You must check your order upon receipt and indicate any damage on the carrier's delivery note. Transport damage is the responsibility of the carrier and must be reported promptly to the carrier. Any other damage or delivery error must be reported to Ranch Cunicole within 3 days of receipt.

 

Failure

Ranch Cunicole's liability for a defective part is limited to the repair or replacement of the part. Any return of defective merchandise is only made with the authorization of Ranch Cunicole. We honor the original manufacturer's warranties where applicable.

 

Return

Any return of merchandise is at the customer's expense and is creditable after verification by Ranch Cunicole. Credit for returned goods only applies if they are new. Obsolete, dirty, stained, bumpy or corroded goods will not be credited.